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Listen to the advice of others, but follow only what you understand and can unite in your own feeling. Be firm, be meek, but follow your own convictions. It is better to be nothing than an echo of other painters.
— Jean-Baptiste Camille Corot
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It applies in any business. Shoemakers should be run by shoe guys, and software firms by software guys, and supermarkets by supermarket guys. With the advice and support of their bean counters, absolutely, but with the final word going to those who live and breathe the customer experience. Passion and drive for excellence will win over the computer-like, dispassionate, analysis-driven philosophy every time.
— Bob Lutz
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