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— Alan Gussow"The catalyst that converts any physical location - any environment if you will - into a place, is the process of experiencing deeply. A place is a piece of the whole environment that has been claimed by feelings. Viewed simply as a life-support system, the earth is an environment. Viewed as a resource that sustains our humanity, the earth is a collection of places."
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In many situations involving service recovery - the problem itself became the catalyst for the creation of even greater trust as the companies took the issues head-on and worked through the difficult problem in a way that restored confidence.
— Stephen Covey
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I want people with epilepsy to know that there are ways in which they can play a role in their own recovery. It's all in how they approach what is happening and how they can use that as a catalyst for their own growth. If there's one thing that I've learned, it's that people are willing to embrace you if you share your story.
— Danny Glover
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