"One reason I can be more tolerant than most is that as a therapist I have the advantage of information about my patients that most people are not privy to. And I discover that we rarely if ever see the totality of another in ordinary social intercourse. When an individual appears mean and lazy, we are only seeing one part of the person, elicited by a particular set of circumstances on a particular day, and we do well to wait a while before concluding that what we see is the whole person."