"I know the Chicago media will write a lot of bad things, but they'll write a lot of good things too. I can live with that. In Cleveland, all I got was negative press."

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The most effective leaders of companies in transition are the quiet, unassuming people whose inner wiring is such that the worst circumstances bring out their best. They're unflappable, they're ready to die if they have to. But you can trust that, when bad things are happening, they will become clearheaded and focused.

— James C. Collins