"If you see a shy person, ask them some questions like, 'Why are you so shy? Tell everyone, we're all listening."

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Unless you listen, people are weazened in your presence; they become about a third of themselves. Unless you listen, you can't know anybody. Oh, you will know facts and what is in the newspapers and all of history, perhaps, but you will not know one single person. You know, I have come to think listening is love, that's what it really is.

— Brenda Ueland