"I learned how to be more theatrical and have more fun, and to take a song and sing it over and over again in different ways, and make it different each time. I'm not just singing the song - it's this thing that's affecting me."

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The most important part of aligning various expectations is to clearly describe the problem you are trying to solve and identify at least three different ways diverse users experience this problem. The more diverse your team, the better you'll be at doing this.

— David Livermore