"Consumer habits have changed dramatically. People have gotten used to getting the news they want, when they want it, how they want it, and where they want it. And this change is here to stay. Despite all the dire reports about the state of the newspaper industry, we are actually in the middle of a golden age for news consumers who can surf the Net, use search engines, access the best stories from around the world, and be able to comment, interact, and form communities."