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— Atul Gawande"After readinf some essay on the nature of human fallibility, I was very aware that we are the recipients of a huge amount of discovery over the last century. Medicine exemplifies this. And that has transitioned us from a world in which people's lives were mostly governed by ignorance to one that's constrained by ineptitude. A century ago, we didn't know, for instance, what diseases afflicted us, what their nature really was, or what to do about them. And that has changed."
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Certainly our records could be found in most of the mom and pop indie stores, but we still found there were a lot of major stores that weren't on the tip of knowing what was happening and weren't stocking our records as readily as they were stocking, you know, Guns 'n' Roses or Billy Joel or whatever the hell. That certainly changed, and it changed rapidly after Nirvana's rise, that's for sure.
— Lee Ranaldo
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When I wrote my first book, Crisis Management: Planning for the Inevitable, it was endorsed by the American Management Association, and consequently was read by America's top corporate leaders, and overnight put me in high demand as a consultant and as a speaker. Also, that book forever changed the way businesses look at and deal with crises by giving a tangible feel to an otherwise intangible subject.
— Steven Fink
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