"I certainly know first hand the waste one lady can create through her primping routine, because I am a victim of fashion: to me a day without makeup and a bouffant to match is a day wasted. I love it all - whether it's fancy, cheap or, I'm ashamed to say, even if it's bad for the environment."

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My own belief is that most people are trying to do their best. It doesn't mean they have no nasty side, or that they don't have a bad temper, or that they have never done anything they feel ashamed of. But fiction operates on people waking up trying to be horrible, and I don't think most people are trying to be horrible.

— Julian Fellowes