"I'm not sure I'm a very good source of advice since we're kind of making this up as we go along."

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I'm not sure leaders listen enough, especially to their people. And I've always thought in everything I've tried to do in my life, in the jobs I've had, is that if we can turn our transmitters off and our receivers on more often, we're better leaders and we know more of what is going on and therefore we can lead more effectively.

— Chuck Hagel