"When you're buying a pair of TOMS, if you don't feel like you're part of a community, then I've failed."

Previous Quote

One of the things which make any company successful, in particular the Home Depot, was that we understood and catered to the customer. If it didn't sell, it didn't make a difference what we thought or our research told us. They told us if it was successful by buying it or not.

— Bernard Marcus