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— Bob Galvin"I emphasize listening. We strive to hear what other people want us to hear, even though they don't always come out and say it directly."
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To improve communications, work not on the utter, but the recipient.
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I have sometimes called this 'double listening'. Listening to the voice of God in Scripture, and listening to the voices of the modern world, with all their cries of anger, pain and despair.
— John Stott
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