"The Comedy Store - all three rooms were filled with 800 people in the room. And during that time, all these guys and some women, but mostly guys who weren't funny were doing stand up for a living; they weren't accountants, they were making $30-$50 grand a year on the road, or more."

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Too many companies these days can't tell the difference between good profits and bad.... By now you're probably wondering how in heaven's name profit, that holy grail of the business enterprise, can ever be bad. Short of outright fraud, isn't one dollar of earnings as good as another? Certainly, accountants can't tell the difference between good and bad profits. They all look the same on an income statement. While bad profits don't show up on the books, they are easy to recognize. They're profits earned at the expense of customer relationships.

— Fred Reichheld