"Shame works like the zoom lens on a camera. When we are feeling shame, the camera is zoomed in tight and all we see is our flawed selves, alone and struggling.(page 68)"

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No one wants to see a person on TV who's super-ultra-cool. That's Superman, that's a thing of the past. Heroes are now flawed, and have terrible tempers, you know? They're real people.

— Nathan Fillion