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— Brian Tracy"Get the facts. Ask questions and listen intently to the answers before responding."
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To achieve consistently terrific customer service, you must hire wonderful people who believe in your company's goals, habitually do better than the norm and who will love their jobs; make sure that their ideas and opinions are heard and respected; then give them the freedom to help and solve problems for your customers. Rather than providing rules or scripts, you should ask them to treat the customer as they themselves would like to be treated - which is surely the highest standard.
— Richard Branson
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Lenten practices of giving up pleasures are good reminders that the purpose of life is not pleasure. The purpose of life is to attain to perfect life, all truth and undying ecstatic love - which is the definition of God. In pursuing that goal we find happiness. Pleasure is not the purpose of anything; pleasure is a by-product resulting from doing something that is good. One of the best ways to get happiness and pleasure out of life is to ask ourselves, 'How can I please God?' and, 'Why am I not better?' It is the pleasure-seeker who is bored, for all pleasures diminish with repetition.
— Fulton J. Sheen
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