"Sometimes you can defuse a difficult situation simply by being willing to understand the other person. Often all that people need is to know that someone else cares about how they feel and it attempting to understand their position."

Previous Quote

If you attempt to beat a man down and to get his goods for less than a fair price, you are attempting to commit burglary, as much as though you broke into his shop to take the things without paying for them.

— Henry Ward Beecher