"Just because your world is falling apart doesn't mean you have to fall apart. When everything seems crazy, you be calm. Don't let the outer chaos you are facing get inside of you."

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Unless a group of workers know their work is under surveillance, that they are being rated as fairly as human beings, with the fallibility that goes with human judgment, can rate them, and that at least an attempt is made to measure their worth to an organization in relative terms, they are likely to sink back on length of service as the sole reason for retention and promotion.

— Mary Barnett Gilson