"It's nothing to be ashamed of. There comes a time in everything when you don't know something."

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If, however, you take a moment to observe how you actually feel immediately after you criticise someone, you'll notice that you will feel a little deflated and ashamed, almost like you're the one who has been attacked. The reason this is true is that when we criticise, it's a statement to the world and to ourselves, "I have a need to be critical." This isn't something we are usually proud to admit.

— Richard Carlson