"They say, "Katie, you're wrong." And if I say, "How dare you say that? I have studied and studied." Or, "I am an expert in" whatever area we're talking about. Or, "No, you are wrong! And I think you're rude!" Or anything like that, and if we don't say it out loud, maybe we think it, but that's stressful. The moment I've defended, in any way, I've started the war."

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The UN was very media-shy, and its relationship with the press was very controlled; although periodically I spoke to the press, the rule was, only the secretary-general speaks to the press; only the secretary-general makes... So you would see many situations where under-secretaries-general would come in and speak. I opened that, and I encouraged all of them to speak in their areas, whether it was peacekeeping or humanitarian efforts.

— Kofi Annan