"An empathic way of being can be learned from empathic persons. Perhaps the most important statement of all is that the ability to be accurately empathic is something which can be developed by training. Therapists, parents and teachers can be helped to become empathic. This is especially likely to occur if their teachers and supervisors are themselves individuals of sensitive understanding. It is most encouraging to know that this subtle, elusive quality, of utmost importance in therapy, is not something one is "born with", but can be learned, and learned most rapidly in an empathic climate."

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To reconcile conflicting parties, we must have the ability to understand the suffering of both sides. If we take sides, it is impossible to do the work of reconciliation. And humans want to take sides. That is why the situation gets worse and worse. Are there people who are still available to both sides? They need not do much. They need do only one thing: Go to one side and tell all about the suffering endured by the other side, and go to the other side and tell all about the suffering endured by this side. This is our chance for peace. But how many of us are able to do that?

— Nhat Hanh