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— Carl Rogers"So, as you can readily see from what I have said thus far, a creative, active, sensitive, accurate, empathic, nonjudgmental listening is for me terribly important in a relationship. It is important for me to provide it; it has been extremely important, especially at certain times in my life, to receive it. I feel that I have grown within myself when I have provided it; I am very sure that I have grown and been released and enhanced when I have received this kind of listening."
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The designer has an obligation to provide an appropriate conceptual model for the way that the device works. It doesn't have to completely accurate but it has to be sufficiently accurate that it will help in both the learning of the operation and also dealing with novel situations.
— Donald A. Norman
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He is so efficient. He seems to be playing smarter, more confidently. I think they have given him more responsibility. He's very, very accurate and doesn't make many mistakes. The statistics show he has three interceptions, but in reality it's only one. The others were deflected passes by receivers who should have caught balls.
— Pat Haden
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