"You have to be able to play: this is spontaneous interaction, and it flexes all the creative muscles you need as a writer. And empathy is one of those muscles."

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For the most part, people use "empathy" to mean everything good. For instance, many medical schools have courses in empathy. But if you look at what they mean, they just want medical students to be nicer to their patients, to listen to them, to respect them, to understand them. What's not to like? If they were really teaching empathy, then I'd say there is a world of problems there.

— Paul Bloom