"Simply giving employees a sense of agency- a feeling that they are in control, that they have genuine decision-making authority - can radically increase how much energy and focus they bring to their jobs."

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Kafka would surely have been impressed by the twin ambitions of the modern empathetic state: the need to set up hyper-regulatory bodies preventing you from doing anything yourself, while simultaneously endowing lavish pseudo-agencies to hand out leaflets listing a 1-800 number you can dial to order more leaflets.

— Mark Steyn