"You see, the Foreign Service of the United States has grown so unbelievably in the last twenty years, and the requirements for admission are so high, and yet an awful lot of the work, I'd say fully 50-percent of the work in the Foreign Service abroad, is really routine work. All this is something that no one has licked.... You get a certain amount of discontent. It's bad for morale."

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He had tenderness in his heart — ‘a soft place,’ as Nicholas Higgins called it; but he had some pride in concealing it; he kept it very sacred and safe, and was jealous of every circumstance that tried to gain admission. But if he dreaded exposure of his tenderness, he was equally desirous that all men should recognize his justice; and he felt that he had been unjust, in giving so scornful a hearing to anyone who had waited, with humble patience, for five hours, to speak to him.

— Elizabeth Gaskell