"The outsourcing gurus have been driving the theory, and they are saying everybody ought always to do this. But it is really contingent on where you are on the spectrum from "not good enough" to "more than good enough," relative to each tier of the market."

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My grandpa could go days, weeks, even months without a drink but if he took that first drink, he couldn't stop. Once, when I was twelve, my mom and I were driving and we saw my grandpa staggering drunk down the street. I asked if we should stop and help him. My mom sadly shook her head and kept driving.

— Brian Lindstrom