"Whenever we have thanked these men and women for what they have done for us, without exception they have expressed gratitude for having the chance to help - because they grew as they served."

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What is special about VOIP is that it's just another thing you can do on the Internet, whereas it is the only thing - or nearly the only thing with the exception of the dial-up modem and fax - that you can do on the public switched telephone network.

— Vinton Cerf