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— Colin Greenwood"A cardinal rule of bureaucracy is that it is better to extend an error than to admit a mistake."
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Trapped in the bureaucracy nightmare, real families suffer when the big banks and their servicers force foreclosures. The emotional toll on children packing up their rooms and on parents struggling to find a temporary roof is a deep one.
— Sheldon Whitehouse
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dealing with a counter clerk at the phone company who had all the customer service skills of a homicidal sociopath on work release.
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