"Have a vision; but it's not enough to have a vision, you have to communicate that vision to others. You have to communicate it to people who work with you and for you. You have to communicate it to the world leaders with whom you come in touch."

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People mistake their love of the technology for it being a solution. Social media is the problem, not the solution, in crisis management. It's a problem if you use it to communicate in areas where you're dealing with incredibly intense emotions and very deep conflicts.

— Eric Dezenhall