"In a Nutshell - Fundamental Techniques In Handling People; Principle 1 - Don't criticize, condemn or complain; Principle 2 - Give honest and sincere appreciation; Principle 3 - Arouse in the other person an eager want."

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I have more appreciation for why the Bible avoids fuzzy psychologisms and says simply to the stealer, "Steal no more," and to the tempted, "Flee temptation." The Bible challenges us to look upward, not inward, for counsel at moments of crisis.

— Philip Yancey