"It's not good enough to just know what to say about the policy; it's really important to take the extra step to learn the policy, to be able to understand it, and articulate it."

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It's not how much you do, it's how often you do it. It simply doesn't matter if you make some monumental effort at any given time. You have it in your to give that extra little bit. You know that you could add that finishing touch. You know you can take that extra step.

— Vince Poscente