"Empathetic people are superb at recognizing and meeting the needs of clients, customers, or subordinates. They seem approachable, wanting to hear what people have to say. They listen carefully, picking up on what people are truly concerned about, and respond on the mark."

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During empathy one is simply 'there for' the other individual, when experiencing their own feelings while listening to the other, i.e. during sympathy, the listener pays attention to something about themselves, and is not 'there for' the client. Consider how you would feel if you sensed that the individual listening to you was getting into their own 'stuff' rather than hearing and reflecting exactly what you were feeling in a moment of need?

— Enrico Caruso