"Someone curating songs for you through your computer or being able to hold 10,000 songs on your watch - that convenience is pretty incredible, but so is the emotional impact of holding a Beatles record in your hand and listening to Let It Be."

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If you spot a market where the only choices are at either one end or the other - high fidelity or high convenience - there's probably a big opportunity at the other end. That was the opening for Federal Express, for instance. When it started, there was only one mail service in America - the US Postal Service, which was high convenience. Fred Smith created a high-fidelity mail service.

— Kevin Maney