"When leaders behave consistently with the expectations of customers, they are doing things inside their organization that deliver value outside."

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I love to read about music and about art, but I don't try and take things about mythology or guidelines as to how I'm to behave as an artist. It's the realm of intellectual debate. Actually, more and more my direction is trying to get further away from being self-conscious of what the parameters are of the mainstream, where it intersects with the underground.

— Emily Haines