"We know the 65-point policy points, to the extent that they exist, but is Hillary Clinton willing to be vulnerable, is she willing to be funny, is she willing to be both authoritative, but also real? And so less what she says than the emotional tone she sets. It takes a lot of confidence to be a vulnerable speaker on this stage. And sometimes she hasn't always projected the confidence it takes to be in some ways weak. But that's what I think people were looking for, that moment of human connection."