"We all work for media, we all make mistakes all the time. That's inevitable. What the difference between a responsible journalistic institution is, does it care whether it makes mistakes or not? And does it correct them?"

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In cyberspace, we get many fewer cues about the emotional states and attitudes of the people we're talking to. That makes it less interesting, easier to mis-communicate, and more likely to destroy trust. So you need to treat cyberspace with care, especially being aware of the fragile nature of trust in the virtual world.

— Nick Morgan