"I would like to thank the United staff for making me feel so welcome and part of the United family from my first day. And of course thank you to those fans who have supported me throughout the season."

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It was the first smile of my life. Of course, that is a ridiculous thing to say; I had been smiled at often, the big man had smiled at me not a minute since. And yet I say: it was the first smile, because it was the first that ever went straight into me like a needle too thin to be seen.

— Carol Birch