"Heartbreak is how we mature... There is almost no path a human being can follow that does not lead to heartbreak."

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I like to question the minutia, to get to the essence of things. The minutia of life is all about design. It's about the design of how you talk to another human being; it's the design of speech; it's the design of everything we do. We need to be better at listening, and we need to aim more directly at understanding and being understood.

— Richard Saul Wurman