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— Debbi Fields"When you're taking care of the customer, you can never do too much. And there is no wrong way... if it comes from the heart."
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We're dealing with sophisticated customers. What's most important to these women is individuality. I have to create things she'll want to wear, no matter who she is.
— Oscar de la Renta
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If you deal with every customer in the same way, you will only close 25 to 30 percent of your contacts, because you will only close one personality type. But if you learn how to effectively work with all four personality types, you can conceivably close 100 percent of your contacts.
— Rod Nichols
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