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Be friendly first. Service starts with a friendly person with a friendly smile, who offers friendly words first. How friendly are you?
— Jeffrey Gitomer
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People just relate to me. They know I'm a regular person brought up in a hardworking, poor family, that I've had all the struggles that people have. I'm just a friendly person. And I hopefully have a good sense of humor. People get a kick out of my stupidity.
— Dolly Parton
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