"In business, you don't necessarily need heart, whereas here, in government, almost everything affects people. So if you're talking about health care - you have health care in business but you're trying to just negotiate a good price on health care, et cetera, et cetera. You're providing health. Here, everything, pretty much everything you do in government, involves heart, whereas in business, most things don't involve heart. In fact, in business you're actually better off without it."