"I like the cover," he said. "Don't Panic. It's the first helpful or intelligible thing anybody's said to me all day."

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To be a deep listener, one of the first things we have to do is give up the need and the desire to give advice. Knowing answers does not require stating them; there are times when offering answers is not helpful, as when a person is in the middle of their own learning process.

— John Earle