"My take on people and on the characters I play in Transsiberian, the role you're looking for, is that everybody is more than one thing. We're many things, all of us, and there are times when we are capable of great levity and jolliness and then there are times when the opposite is true."

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Ed Lawler and I document that the key to creating good, productive jobs in all industries is to organize work processes and systems in ways that allow employees to contribute significant amounts of "added value" to the products they make and services they provide. When mangers give employees the organizational structure, resources, and authority needed for them to contribute their ideas and efforts, American workers, like those at Harley-Davidson, almost always prove capable of effectively competing against their overseas counterparts.

— James O'Toole