"The women ranged in age, but they were all old enough to know that in the currency of friendship, empathy is more valuable than accuracy."

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Because computers have memories, we imagine that they must be something like our human memories, but that is simply not true. Computer memories work in a manner alien to human memories. My memory lets me recognize the faces of my friends, whereas my own computer never even recognizes me. My computer's memory stores a million phone numbers with perfect accuracy, but I have to stop and think to recall my own.

— Alan Cooper