"The Web provided me with a much needed realization that information cannot be fully separated from its presentation, and showed me something I knew without verbalizing explicitly, that the presentation form we choose communicates real information."

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A reason to have computers understand natural language is that it's an extremely effective way of communicating. What I came to realize is that the success of the communication depends on the real intelligence on the part of the listener, and that there are many other ways of communicating with a computer that can be more effective, given that it doesn't have the intelligence.

— Terry Winograd