"Writing is a way of living other lives. It is a way of expanding your life. It's not actually living a different life, it just means that you're hungry for life. There are so many things you want to do."

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I think maybe 50 years ago people and businesses felt like they had to choose between maximizing profits and making customers happy or making employees happy, and I think we're actually living in a special time where everyone's hyperconnected, whether through Twitter or blogs and so on. Information travels so quickly that it's actually possible to have it all, to make customers happy through customer service, to make employees happy through strong company cultures, and have that actually drive growth and profits.

— Tony Hsieh