"Empathy probably started out as a mechanism to improve maternal care. Mammalian mothers who were attentive to their young's needs were more likely to rear successful offspring."

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I think being able to sit in the shoes of a woman and being able to manage products that are mostly sold to women, alongside a lot of female employees, is really helpful because you hold that empathy to the situation. You can understand where the customer is coming from.

— Maureen Chiquet