"Winning is an approach to life. The place it starts is not on the playing field or in the business organization; nor is it competitive. We are trying to do our best to bring perfection into whatever we turn our attention to."

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Unfortunately, to succeed in business, organizations need to make difficult choices all the time-what to do and, more important, what not to do. The truth of the matter is that whenever we make a difficult choice, some people will win and some will lose. The winners will be happy and the losers unhappy. It's impossible to make everybody happy all the time. If everybody in your organization is happy, that may be because you're failing to lead them.

— Constantinos C. Markides