"Today the courts are choked with lawsuits brought by people against the New King. When they sue each other as a result of an automobile accident they in fact sue the King, for both parties are likely insured. Steadily the courts have become clearing-houses for the insurance industry."

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Serious accidents are frequently blamed on "human error." Yet careful analysis of such situations shows that the design or installation of the equipment has contributed significantly to the problems. The design team or installers did not pay sufficient attention to the needs of those who would be using the equipment, so confusion or error was almost unavoidable.

— Donald A. Norman