"My mother’s been living alone for over ten years. She gets up at six every morning. She makes herself a coffee. She waters her plants. She listens to the news on the radio. She drinks her coffee. She has a quick wash. An hour later, at seven, her day is over. Two months ago a neighbour told her about your blog, and she asked me to buy her one of those thingummyjigs – by a thingummyjig she meant a computer. And since then, thanks to your trimmings, your ribbon bows, your tie-backs for curtains, she’s rediscovered the joys of life. So don’t tell me you don’t know any answers."