"People tend to think that big things only happen to big people ... I think that is not true. The small decisions we make every day define who we are and define the world around us. ... But I bet to you there is a decision every day in your life where you affect somebody else."

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The larger an English industry was, the more likely it was to go bankrupt, because the English were not naturally corporate people; they disliked working for others and they seemed to resent taking orders. On the whole, directors were treated absurdly well, and workers badly, and most industries were weakened by class suspicion and false economies and cynicism. But the same qualities that made English people seem stubborn and secretive made them, face to face, reliable and true to their word. I thought: The English do small things well and big things badly.

— Paul Theroux